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Help Videos & Technical Support

Help Videos

To see your loans, renew books, edit and cancel reserves, see previous loans, update your details and more:

How to access your Library account online

 Put a free reserve on a book so you get in line for popular items or have it waiting when you come into the library:

How to reserve a library book online



 Get started watching free movies, documentaries and online courses:

How to create a Kanopy Account




Read newspapers and magazines from around the world and New Zealand:

How to access pressreader from home


During library hours staff are available to help with any technical issues you may be having with our digital content, eBooks, eAudio Books and movies.

If your Library Card Registration has expired (this happens once every 3 years), please CONTACT or visit the library to update your details.  If you have forgotten your password you can reset it here:

reset your password


If you want to use eBooks on your computer (Windows or Mac) and transfer to an eReader, you will need to download: Adobe Digital Editions

If you are going to use eBooks or eAudio on a phone, tablet or iPad you will need to download the appropriate App, see our eBooks and eAudioBooks page. You will find help sections within each platform once you are logged in.

If we haven't answered your question, please fill in our online form and we will respond as soon as we can.

Online Support

Follow this link if the form fails to load. online form.

Member Login

Events Calendar

Suggestion for Purchase

Featured Database

Featured Resource

Use the British Council’s Road to IELTS to help develop the skills you need to succeed in the test.
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Catalogue Search

Library Catalogue

Quick search for books, DVDs, CDs, Magazines etc. Napier Libraries have a large collection at our Taradale and Napier libraries.

Advanced Search

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Skinny Jump still available during COVID-19 shutdown
The criteria for eligibility has widened significantly so read more to find out if you are eligible for subsidised broadband at home provided by Napier Libraries, Digital Inclusion Alliance Aotearoa and Spark Jump Foundation. While the library is closed due to COVID-19 Level 4, phone 027 607 3216 for this service only. For any other library services please contact the library on 06 8344 180. Please leave a message with your name and phone number if phone is not answered.
» read more
Due to the COVID-19 announcement by Government, both Napier and Taradale Libraries are closed until further notice PLEASE DO NOT RETURN LIBRARY BOOKS OR OTHER MATERIAL Your books and other material have been auto-renewed to 13 June. In these unprecedented times, we're here to help. Please make the most of our website and other digital services. There are so many options including downloadable movies and courses (Kanopy), E-Audio and E-Books, online newspapers and magazines as well as a range of research databases.
» read more

Napier Libraries is one of Napier City Council's great facilities/services. There are many more...

Parklands Residential Estate

Located in the Art Deco city of Napier. We have worked closely with our builders to promote and develop high quality housing within an open-aspect environment.
View website for Parklands Residential Estate

Napier Municipal Theatre

Unique Art Deco heritage has been preserved with the skilful addition of modern theatre facilities making it the best provincial performing arts centre in the nation.
View website for Napier Municipal Theatre

Bay Skate

Located on Marine Parade, Napier, is the Bay Skate Park - home to skateboarding, BMX, roller derby, inline hockey and scootering.
View website for Bay Skate

National Aquarium of New Zealand

Nowhere else in New Zealand will you discover a wider range of marine animals and native species in a single facility than at the National Aquarium of New Zealand.
View website for National Aquarium of New Zealand

Napier City Council

For Napier City residents and citizens to have easy access to see what council are currently working on, completed, what they do, facilities, and council information.
View website for Napier City Council

Par2 MiniGolf

Come to Par2 MiniGolf and meet Seamore the Seagull at our sea-side minigolf courses. Challenge your friends and family for a round.
View website for Par2 MiniGolf

MTG Hawke's Bay

Comprising a Museum, Theatre and Gallery - MTG is home to a significant collection of objects that form the foundation of distinctive exhibitions, a world-class research facility and the MTG Theatre.
View website for MTG Hawke's Bay

Kennedy Park Resort Napier

We are Hawkes Bay's premier holiday accommodation park providing an array of facilities to keep the entire family entertained.
View website for Kennedy Park Resort Napier

Napier i-SITE Visitor Centre

Visit the Napier i-SITE to find out more about what is happening in Hawkes Bay, from events, activities and accommodation.
View website for Napier i-SITE Visitor Centre

Napier Aquatic Centre

Situated in the centre of Napier, in the middle of Onekawa Park, the Napier Aquatic Centre is a safe and affordable aquatic facility for everyone.
View website for Napier Aquatic Centre

Napier Conference Centre

We offer an all purpose built venue that uniquely combines spectacular outlooks with functional layout.
View website for Napier Conference Centre

The Faraday Centre

The Faraday Centre in Napier, is Hawke's Bay's Museum of Technology. It's a place of discovery where history comes alive through hands on experience.
View website for The Faraday Centre

Enquiry or Feedback

If you have any questions, problems or feedback for Napier Libraries please let us know about it.

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