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Help Videos & Technical Support

Help Videos

1. To see your loans, renew books, edit and cancel reserves, see previous loans, update your details and more:

How to access your Library account online

2. Put a free reserve on a book so you get in line for popular items or have it waiting when you come into the library:

How to reserve a library book online



3. Get started watching free movies, documentaries and online courses:

How to create a Kanopy Account




4. Read newspapers and magazines from around the world and New Zealand:

How to access pressreader from home

5. Read and listen to eBooks and eAudiobooks


If your Library Card Registration has expired (this happens once every 3 years), please CONTACT or visit the library to update your details.  If you have forgotten your password you can reset it here:

reset your password


If you want to use eBooks on your computer (Windows or Mac) and transfer to an eReader, you will need to download: Adobe Digital Editions. Here are some helpful step by step instructions. 

If you are going to use eBooks or eAudio on a phone, tablet or iPad you will need to download the appropriate App. See our eBooks and eAudioBooks page. You will find help sections within each platform once you are logged in.

If we haven't answered your question, please fill in our online form and we will respond as soon as we can.

Online Support

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Use the British Council’s Road to IELTS to help develop the skills you need to succeed in the test.
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Library Catalogue

Quick search for books, DVDs, CDs, Magazines etc. Napier Libraries have a large collection at our Taradale and Napier libraries.

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Napier Libraries open at Alert Level 2
Napier and Taradale Libraries are open at Alert Level 2 from Wednesday, September 8th, but with changes to our service.
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