Help Videos & Technical Support
Help Videos
To see your loans, renew books, edit and cancel reserves, see previous loans, update your details and more:
How to access your Library account online
Put a free reserve on a book so you get in line for popular items or have it waiting when you come into the library:
How to reserve a library book online
Get started watching free movies, documentaries and online courses:
How to create a Kanopy Account
Read newspapers and magazines from around the world and New Zealand:
How to access pressreader from home
During library hours staff are available to help with any technical issues you may be having with our digital content, eBooks, eAudio Books and movies.
If your Library Card Registration has expired (this happens once every 3 years), please CONTACT or visit the library to update your details. If you have forgotten your password you can reset it here:
If you want to use eBooks on your computer (Windows or Mac) and transfer to an eReader, you will need to download: Adobe Digital Editions
If you are going to use eBooks or eAudio on a phone, tablet or iPad you will need to download the appropriate App, see our eBooks and eAudioBooks page. You will find help sections within each platform once you are logged in.
If we haven't answered your question, please fill in our online form and we will respond as soon as we can.
Road To IELTS
Located in the Art Deco city of Napier. We have worked closely with our builders to promote and develop high quality housing within an open-aspect environment.
Unique Art Deco heritage has been preserved with the skilful addition of modern theatre facilities making it the best provincial performing arts centre in the nation.
Located on Marine Parade, Napier, is the Bay Skate Park - home to skateboarding, BMX, roller derby, inline hockey and scootering.
Nowhere else in New Zealand will you discover a wider range of marine animals and native species in a single facility than at the National Aquarium of New Zealand.
For Napier City residents and citizens to have easy access to see what council are currently working on, completed, what they do, facilities, and council information.
Come to Par2 MiniGolf and meet Seamore the Seagull at our sea-side minigolf courses. Challenge your friends and family for a round.
Comprising a Museum, Theatre and Gallery - MTG is home to a significant collection of objects that form the foundation of distinctive exhibitions, a world-class research facility and the MTG Theatre.
We are Hawkes Bay's premier holiday accommodation park providing an array of facilities to keep the entire family entertained.
Visit the Napier i-SITE to find out more about what is happening in Hawkes Bay, from events, activities and accommodation.
Situated in the centre of Napier, in the middle of Onekawa Park, the Napier Aquatic Centre is a safe and affordable aquatic facility for everyone.
We offer an all purpose built venue that uniquely combines spectacular outlooks with functional layout.
The Faraday Centre in Napier, is Hawke's Bay's Museum of Technology. It's a place of discovery where history comes alive through hands on experience.